Refund & Cancellation Policy

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms and conditions which govern your use of our website (the “Website”) and our ‘Richie” application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.

  • Objective:

    This policy has been created to outline a procedure and define a time frame by when refunds shall be initiated on the basis of transactions entered by the user with specific providers.
  • Scope:

    This policy is applicable to all, or any transaction entered by a user through this platform.
  • Refund Policy:

    The company will issue the refund to the clients on a pro rata basis ie if you cancel the subscription you will be refunded for unused period minus the setup fees. It will take 7-10 working days post initiation of refund by the respective service provider .Refunds initiated by a specific service provider will reflect into the customer’s account based on the original mode of payment.
  • Cancellation Policy:

    Please note that once the payment gets deducted, it will be treated as successful transactions and there is no way the User can cancel such transactions.

For any queries related to refund kindly mail us

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